Customer Service

Customer Service


Level 2 - 4

These qualifications require individuals to demonstrate competence against National Occupational Standards (NOS) which are based on the needs of the Customer Service sector as defined by the Sector Skills Council. As such they contribute to the development of skilled labour in the sector. The Edexcel Level 2 NVQ Certificate and the Edexcel Level 3 NVQ Diploma in Customer Service may contribute towards the competence element of an Apprenticeship.

What are the potential job roles for those working towards these qualifications?

  • Bank/building society customer adviser
  • Contact centre operator
  • Customer service adviser (Post Office)
  • Customer service assistant/manager
  • Hotel receptionist
  • Local government customer services officer
  • Medical receptionist



Customer Service Enquiry Form