Frequently Asked Questions
Below are some of the questions we are asked more frequently but, should you have any concerns that are not addressed, please do not hesitate to call 020 8648 0395
Frequently Asked Questions
Because we also cater for private clients, we are able to assess all clients personally to ensure we both fully understand and are able to meet their needs. Save for emergencies, we always assess clients prior to starting a service and then review our service with you regularly to ensure we are still meeting your needs
One of the advantages of caring for private clients is that we can tailor carers to match individual clients. If you need the service to start quickly there can sometimes be a settling-down period whilst we find the right carer/s for you, but once we have found carers you are happy with, save for when they are taking time off, they will continue to look after you. It will depend on the number of visits you have booked per week, but will typically be between one and three carers, all personally approved by you.
All of our carers speak fluent English but, if clients are ever unhappy with a particular carer for whatever reason, we will find one they are happy with.
We use electronic monitoring to log both the start and end of each visit which is done by the carer. In this way we can be sure that our clients are not only getting what they pay for, but that our carers are safe and on time. In the unlikely event of them being delayed this also means that we can be proactive in putting a solution in place.